Refund Policy and Return Policy

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refund Policy

If you need to file for a refund before shipping, please abide by the following instructions:

GOTIDY offers a “No questions asked“money-back guarantee. This means that you can cancel your order anytime after pre-shipping. A 100% refund will be made if you cancel the order within 24 hours

If you are paying through a PayPal account, your refund will be received within 1-2 hours of the working day.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@gotidyshop.com. Please note that returns will need to be sent to the following address: Office 1303, Building 10, Yuhai Bay, No. 2 Tiyu North Road, Chikan District, Zhanjiang City, Guangdong Province

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We charge 10% Restocking fee. Return shipping costs are borne by Customer.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Email: support@gotidyshop.com
Mon to Sat: 8:00 am-8:00 pm